Michael & Son Services Michael & Son Services


Call Center

Call Center / Sales

Our 24/7 call center is the first point of contact in your customer's service experience. Located in our Richmond, VA office, our state-of-the-art call center seats up to 150 customer service representatives and utilizes the latest interactive voice response system. Our representatives simply provide the highest quality service experience; you can't get that from outsourcing!

Thousands of calls stream through our center daily, and all calls are reviewed so that we can ensure that every customer receives a 5-star experience. Need to run specials or let customer's know of a limited time special? Our customer service representatives are trained to educate customers and cross-sell, increasing service opportunities.

We not only take inbound calls but run outbound sales campaigns following up with prospective customers and scheduling courtesy inspections providing you with additional service opportunities year round.

Our IVR system will dial out to thousands of potential customers and our trained sales representative will provide them with the world class customer service your customers deserve. We invite you to tour our facility and see for yourself how we're shaping the industry standards for customer service.

Call Center

Administrative Support

Administrative Support

From our call center, accounting department to CRM platform, the connectivity of our administrative support allows you to focus providing exceptional customer service and creating revenue opportunities. Through decades of experience, we have the systems in place to make the back end of your business run like a well-oiled machine.


Consistency, structure, continued education and training are the building blocks of the foundation for Michael & Son Services. We'll provide you with ongoing support and training throughout your journey.

From dispatching, accounting, software to even technician and management training, we provide extensive training and support.

Plumber Training

HVAC Training

Our Training Includes:

Customer Service

Learn more about our training today!

Software / Technology

Our custom CRM streamlines your operation from the office to the field - including scheduling, dispatching and performing a perfect service call.

Our software solution provides customized solutions to dispatching, customer tracking, invoicing, collecting payments, service agreement tracking, equipment tracking, flat-rate pricing, purchase orders, time cards, and integration to your accounting system.

Software and Technology

Ask Us About Starting a Home Services Franchise and Getting Your Protected Territory Today!

Contact us for available franchise opportunities in any of the following areas: South Carolina: Florence, Myrtle Beach, Charleston, Greenville, Spartanburg, Asheville, Anderson, and Columbia; Georgia: Augusta and Savannah; Florida: West Palm Beach, Ft. Pierce, Tampa, St. Petersburg, Sarasota, Miami, Ft. Lauderdale, Jacksonville, Ft. Myers, Naples, Orlando, Daytona Beach, and Melbourne.

This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your jurisdiction.